Customer Service
Return & Refund Policy
We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy here and below.
No returns and exchange after 48 hours.
No refund or exchange will be given to the following:
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Lotions, body wash, creams, shampoos and uncarded items
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Opened or damage items
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Prescriptions medication
All returns MUST be accompanied by the original receipt
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Refunds
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.
Disclaimer
Island Pharmacy LTD 1989 does not warrant or represent that the material on this website is accurate, complete or current or that the website will be free of defects or viruses.
Nothing contained in the pages of this website should be construed as medical, commercial, legal or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in this website or any communications provided to you as a result of your registration.
Privacy Policy
We view our customer’s security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards. During your visit to our site, we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to. Personal information we may collect includes information you provide to us to allow us to provide you with our services. Depending on the service provided, this may include
Name
Gender
Date of birth;
Billing and delivery address
Order information / Invoices
E-mail address
Telephone number(s)
An encrypted version of your login password is also retained.